Location : Ernakulam.

Experience Level : Minimum 3 years.

About the Role

We are seeking a proactive and detail-oriented Client Success & Product Analyst to join our growing team. This hybrid role combines client account ownership with product and business analysis responsibilities, making it ideal for professionals who thrive in both people-facing and technical environments.

We are seeking a proactive and detail-oriented Client Success & Product Analyst to join our growing team. This hybrid role combines client account ownership with product and business analysis responsibilities, making it ideal for professionals who thrive in both people-facing and technical environments.

Responsibilities:

Client Account Management:

• Serve as the main point of contact for assigned client accounts.
• Build and maintain strong, long-term relationships with key client stakeholders.

Product & Business Analysis

• Work with clients and internal stakeholders to gather and document business requirements.
• Translate business needs into user stories, use cases, workflows, and acceptance criteria.